1. Introduction
Coastal Orthopaedic Surgery is committed to protecting your privacy and maintaining confidentiality of information provided by you. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
2. Information We Collect
We collect various types of personal information to provide you with high-quality orthopaedic care, including:
- Personal Identification Information: Name, address, contact details, and date of birth.
- Health Information: Medical history, diagnosis, treatment plans, and other health-related data.
- Payment Information: Billing details and insurance information if applicable. We do not store credit card details.
3. How We Collect Information
We may collect information through:
- Direct Communication: During consultations, phone calls, or correspondence.
- Medical Records: From referrals, previous medical records, or other healthcare providers.
- Online Forms: Through our website or electronic communication channels.
4. Use of Information
Your information is used for:
- Providing Medical Care: To diagnose, treat, and manage your health condition.
- Billing and Payments: To process payments and handle insurance claims.
- Communication: To inform you of appointments, results, and other relevant information.
- Compliance: To meet legal and regulatory requirements.
5. Disclosure of Information
We may disclose your information to:
- Healthcare Providers: Other medical professionals involved in your care.
- Administrative Staff: For appointment scheduling and billing purposes.
- Insurance Companies: For processing claims and payments.
- Legal and Regulatory Authorities: When required by law.
We do not release the contents of your file without consent unless required by law. When dealing with other health care professionals, in order to obtain accurate diagnosis or treatment options we will ask your full consent to disclose any personal medical details.
6. Data Security
We implement appropriate measures to protect your information from unauthorised access, loss, or misuse. This includes:
- Physical Security: Secure facilities and controlled access.
- Digital Security: Encryption, secure cloud based software, and regular software updates.
- Staff Training: Ensuring all staff understand and adhere to privacy policies.
7. Access and Correction
You have the right to access and correct your personal information. To request access or make corrections, please contact us using the details provided below.
8. Data Retention
We retain your personal and health information for as long as necessary to fulfill the purposes for which it was collected and as required by law. When your information is no longer needed, it will be securely destroyed or de-identified.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective from the date of posting.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Coastal Orthopaedic Surgery
07 5413 4300
reception@coastalorthosurgery.com.au
